Peridot Grand Luxury Boutique Hotel

Our stay at Peridot Grand started with a very warm welcome by the staff, specifically Julie, who had been nothing short of a super star the whole stay. We had a problem with our room initially and Julie was quick to sort it out, and from that moment on we knew we were in good hands. We were even treated to complimentary massages which were very nice. The breakfast was great, lots of options. All in all we had a great experience, and it wouldn' have been the same without Julie :) we would definitely stay here again

Fantastic Location in the Old Quarter. Staff were incredibly friendly and helpful. Very comfortable and clean rooms. Very good buffet breakfast with a large selection. Good coffee.

Everything was Perfect! The staff went above and beyond and were so kind when we got sick (bringing us tea, moving us to a more quiet room, checking on us, etc.). The hotel is amazing, with super comfortable beds,a lovely breakfast buffet, a nice rooftop pool, and good food! The spa services are insanely good, and the staff is so kind and takes an interest in you &what you need. The masseuses are incredibly skilled (best massage I have ever had). They have a sauna, steam room. The only thing is the jacuzzi is open to all (so sometimes a bit noisy when you are in the sauna area). The Vietnamese cuisine was delicious, but sadly it's on the basement floor, and the European restaurant gets a nice outdoor view.

The staff were excellent. When we checked in, we were met by Julie who greeted us with drinks and local snacks (which were delicious). Julie pre-empted a lot of our questions before we had a chance to ask and was incredibly warm and helpful. The reception area was stunning and set an example that the rest of the hotel lived up to. Julie answered our remaining questions and offered assistance with any help we might need. If only all hotels had a Julie that made you feel so at home immediately. I would extend this to all the staff we had interactions with. I visited the spa out of curiosity and was met by a wonderful staff member who explained the workings of the spa and other questions about the hotel I had. The facilities was also excellent including the pool, changing areas and communal spa. We didn't really check out the roof top bar as it was raining but what we saw of it was impressive. We also needed to leave early in the morning and Julie arranged for us to start our breakfast a little earlier than open time so we could have something to eat before we left for the airport. They also offered to pack us some breakfast if we preferred. These are the small touches that really set apart hotels from others. Thanks to Julie and the rest of the staff for making our last night in Hanoi a memorable one. We'll be back to stay longer next time.

The hotel staff is incredible. We got assigned two contacts with whom we communicated via WhatsApp (Julie & Rachelle). Both were extremely helpful and hospital. We also received a small gift at our departure from Julie which was a very beautiful thought. The facilities were good albeit we did not make use of the restaurants. The restaurants were closed on two evenings due to a private function but there are so many local food options available so this didn’t bother us. The breakfast was delicious and included a good mix of local and western cuisine. It was very convenient to have booked in the room rate. We really enjoyed our stay!